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Shipping and Return Policy

 

Shipping Policy

All items are shipped via UPS.  We ship Monday through Friday from our warehouse in Massachusetts and we do our best to process orders within 3-5 business day of ordering.  We reserve the right to hold or cancel orders if we believe there is an indication that an order may be fraud.  Typical shipping times for basic UPS Group Shipping range from 2 days to 5 days. Please note that any order with a value exceeding $100 will require a signature for delivery as well as any expedited packages. We now offer complementary basic ground shipping to US addresses on orders $100 or more.  We are not responsible for items lost by UPS. If your item is lost during shipment, we will do our best to put you in contact with UPS.  Please contact UPS directly with lost package claims by clicking here.

 

At this time, we are not able to support international orders.

 

30 Day Return Policy

 

You have 30 days from the time your order is successfully delivered to request an exchange or return

 

All exchanges and returns must first be authorized by speaking to a customer service rep via email or phone.  You are responsible for any shipping charges back to us.  We also recommend that you insure/track your return just in case. Any shipments we receive without a RMA number will be denied and returned back to you at your cost. So please call us up before doing anything!

 

Items purchased online are not returnable to retail locations.  Items purchased at retail stores are not returnable to the online store.  Sorry.

 

Returns & Refunds

 

If you want the refund to be applied to your credit card, there will be a 10% restocking/processing fee.

 

Or, you can choose to have the amount of your purchase refunded in the form of store credit to avoid the restocking fee. 

 

In both cases you must pay for the return shipping, which we can either deduct from your refund, or we allow you to pay and coordinate shipping on your own. 

 

In all cases the original cost of shipping will not be refunded. 

 

Exchanges

 

Exchanges are even easier then returns! Maybe you got the wrong size, or decide you want a different color -- it's all good. Just call customer service and we will get you started. As soon as it arrives your replacement item will ship free of charge. You are responsible for charges associated with shipping exchanges back to us.  There is no re-stocking fee for exchanges.

 

If the item you are getting exchanged costs more than the new item, we will issue you store credit for the difference. 

 

If the item you are getting exchanged costs less than the new item, then all you have to do is pay the difference.

 

Exchanges are subject to product availability. 

 

Item Condition

 

We will only accept returns or exchanges for items in a 'as good as new' condition. This means the items must be shipped back to us either exactly as you received them, or with only the amount of wear that would occur from trying the items on in one of our stores. 

 

This means items must come with all original undamaged packaging, labels and tags must still be attached.  There must be no signs of dirt, stains, scuffs, or anything that indicates the products were worn outside of just trying them on

 

If you have questions or concerns about your item's condition, we will gladly help you out. 

 

Processing Time

 

Once your return or exchange item arrives at our warehouse please allow 5-10 business days for us to initiate your refund or to send you store credit. (Please note that depending on your credit card company it may take another 2-10 days for your refund to appear)

 

Damaged or Defective on Arrival

 

If a package arrives and the package is visibly damaged on the outside, inspect the contents before signing for the package! If no signature is required please take out your camera phone or a camera and take pictures of the damage. These photos will be used to help file a claim with the shipping company. 

 

If you do receive or sign for a package and you notice later that an item is damaged or defective you have one business day to report this to our customer service team either by phone or email. We will send you a free shipping label to return the item, and we will replace it ASAP. 

 

Sale Items

 

We do not accept returns or exchanges on sale items. All sales final. However, if a sale item is damaged or defective we will replace it following the same guidelines for damaged or defective products stated above. 

 

 

Receiving a RMA number

 

When you decide to return or an exchange an item, you must contact a customer service rep and they will email you the necessary information you must fill out to receive a RMA number. The RMA number will come with further instructions on how to set-up and successfully complete your exchange or return. 

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